JOB ALERT: The Noble Hotel & Conference Facility Is Hiring

A view of the Noble Hotel lush green garden (Photo Courtesy)

The Noble Hotel and Conference Centre situated in Eldoret town wish to invite applications from candidates with requisite qualifications to fill the positions of:-

#1 Head Receptionist

Duties and Responsibility

• Lead and manage all aspects of the Front Office department and ensure all service standards are followed
• Provide exceptional customer service to all guests, making their stay as comfortable and satisfying as possible while achieving team and brand goals
• Ensure correct and accurate billing of guests and control of departmental operating float
• Ensure daily, and monthly front office reports are accurately compiled and processed within the agreed time frame
• Maximize rooms revenue through participating in yield management meetings and implementing the agreed upon Revenue Management strategies and practices
• Make courtesy calls to all the guests to ensure their complete satisfaction with the hotel facilities and services
• Develop and recommend the budget, labor cost plans, and objectives for the department
• Coach, train, and counsel employees to reflect the Hotel’s Service Standards and Procedures
• Ensure all operations and cash handling are done as per hour the Hotel’s policies and procedures
• Maintain excellent communication with all the departments
• Maintain information on rates, specials, and packages

Qualifications

• Good phone etiquette
• Diplomacy and communication skills to handle any complains and emergencies in a level-headed manner
• The ability to multitask and manage your time
• Decisive and self-driven in related field
• Minimum of Diploma in relevant field
• Minimum of two-year working experience in the related field
• Excellent communication skills both written and spoken, knowledge of a foreign language will be an added advantage.

#2 Head Security

Qualification

• At least a Diploma in Business/Security related studies
• Must have had security-related training
• Minimum 4 years working experience handling security in a Hotel set-up
• Ability to clearly communicate and interview people with tact and diplomacy
• Ability to function in stressful and potentially dangerous situations calmly and effectively
• Demonstrated capacity to analyze complex situations, solve problems and manage change
• Ability to use ICT tools and office packages (word, excel, powerpoint, outlook, etc.)
• Physically fit to complete Hotel walking patrols, climb stairs, run, climb, carry and lift
• Able to assist disabled, elderly individuals in guest service or emergency situations
• Must be observant and pays attention to detail
• A valid certificate of good conduct.

All applications can be submitted in a sealed envelope (A4 size) with the position applied for clearly indicated to;

Human Resource Manager

The Noble Hotel and Conference Centre

P.O.BOX 7974-30100

ELDORET

Or to

hr@thenoble.co.ke 

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Karemi Michael

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Karemi is a Digital Marketing Strategist and Content Developer. He spends most of his time working with Small Businesses to build their brand and generate leads online.
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