JOB ALERT: The Noble Hotel & Conference Facility Is Hiring

The Noble Hotel and Conference Centre situated in Eldoret town wish to invite applications from candidates with requisite qualifications to fill the positions of:-

#1 Head Receptionist

Duties and Responsibility

• Lead and manage all aspects of the Front Office department and ensure all service standards are followed
• Provide exceptional customer service to all guests, making their stay as comfortable and satisfying as possible while achieving team and brand goals
• Ensure correct and accurate billing of guests and control of departmental operating float
• Ensure daily, and monthly front office reports are accurately compiled and processed within the agreed time frame
• Maximize rooms revenue through participating in yield management meetings and implementing the agreed upon Revenue Management strategies and practices
• Make courtesy calls to all the guests to ensure their complete satisfaction with the hotel facilities and services
• Develop and recommend the budget, labor cost plans, and objectives for the department
• Coach, train, and counsel employees to reflect the Hotel’s Service Standards and Procedures
• Ensure all operations and cash handling are done as per hour the Hotel’s policies and procedures
• Maintain excellent communication with all the departments
• Maintain information on rates, specials, and packages

Qualifications

• Good phone etiquette
• Diplomacy and communication skills to handle any complains and emergencies in a level-headed manner
• The ability to multitask and manage your time
• Decisive and self-driven in related field
• Minimum of Diploma in relevant field
• Minimum of two-year working experience in the related field
• Excellent communication skills both written and spoken, knowledge of a foreign language will be an added advantage.

#2 Head Security

Qualification

• At least a Diploma in Business/Security related studies
• Must have had security-related training
• Minimum 4 years working experience handling security in a Hotel set-up
• Ability to clearly communicate and interview people with tact and diplomacy
• Ability to function in stressful and potentially dangerous situations calmly and effectively
• Demonstrated capacity to analyze complex situations, solve problems and manage change
• Ability to use ICT tools and office packages (word, excel, powerpoint, outlook, etc.)
• Physically fit to complete Hotel walking patrols, climb stairs, run, climb, carry and lift
• Able to assist disabled, elderly individuals in guest service or emergency situations
• Must be observant and pays attention to detail
• A valid certificate of good conduct.

All applications can be submitted in a sealed envelope (A4 size) with the position applied for clearly indicated to;

Human Resource Manager

The Noble Hotel and Conference Centre

P.O.BOX 7974-30100

ELDORET

Or to

hr@thenoble.co.ke