The Noble Hotel and Conference Centre situated in Eldoret town wish to invite applications from candidates with requisite qualifications to fill the positions of:-
#1 Head Receptionist
Duties and Responsibility
- Lead and manage all aspects of the Front Office department and ensure all service standards are followed
- Provide exceptional customer service to all guests, making their stay as comfortable and satisfying as possible while achieving team and brand goals
- Ensure correct and accurate billing of guests and control of departmental operating float
- Ensure daily, and monthly front office reports are accurately compiled and processed within the agreed time frame
- Maximize rooms revenue through participating in yield management meetings and implementing the agreed upon Revenue Management strategies and practices
- Make courtesy calls to all the guests to ensure their complete satisfaction with the hotel facilities and services
- Develop and recommend the budget, labor cost plans, and objectives for the department
- Coach, train, and counsel employees to reflect the Hotel’s Service Standards and Procedures
- Ensure all operations and cash handling are done as per hour the Hotel’s policies and procedures
- Maintain excellent communication with all the departments
- Maintain information on rates, specials, and packages
Qualifications
- Good phone etiquette
- Diplomacy and communication skills to handle any complains and emergencies in a level-headed manner
- The ability to multitask and manage your time
- Decisive and self-driven in related field
- Minimum of Diploma in relevant field
- Minimum of two-year working experience in the related field
- Excellent communication skills both written and spoken, knowledge of a foreign language will be an added advantage.
#2 Head Security
Qualification
- At least a Diploma in Business/Security related studies
- Must have had security-related training
- Minimum 4 years working experience handling security in a Hotel set-up
- Ability to clearly communicate and interview people with tact and diplomacy
- Ability to function in stressful and potentially dangerous situations calmly and effectively
- Demonstrated capacity to analyze complex situations, solve problems and manage change
- Ability to use ICT tools and office packages (word, excel, powerpoint, outlook, etc.)
- Physically fit to complete Hotel walking patrols, climb stairs, run, climb, carry and lift
- Able to assist disabled, elderly individuals in guest service or emergency situations
- Must be observant and pays attention to detail
- A valid certificate of good conduct.
All applications can be submitted in a sealed envelope (A4 size) with the position applied for clearly indicated to;
Human Resource Manager
The Noble Hotel and Conference Centre
P.O.BOX 7974-30100
ELDORET
Or to
hr@thenoble.co.ke
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